You can connect a self-hosted instance of Jira Software Server with Orca and enable the option to open Jira Server tickets directly from any Orca alert.
Your Jira Server user profile must have sufficient permissions to create and manage Jira issues so that you can perform the same actions when managing alerts in Orca.
Your server setup must allow inbound connection to the Jira Server service.
Connect your Jira Server instance
- Navigate to Settings ( icon) from the main menu on the left.
- Select Integrations from the Settings submenu.
- In the Ticketing System section, locate the Jira Server integration and click the Connect Jira Server button.
Provide your Jira Server username and password, and the Host URL of your Jira instance.
Click Save and Orca will attempt to connect.
If your credentials and Host URL are verified, the configuration dialog will expand to show the Project and Issue Type fields. The fields will be populated with the projects and issue types available in your Jira Server account, respectively.
Click Save and then Enable.
Open and manage Jira Server tickets
Whether you are viewing a list of alerts or investigating a single alert, the Actions dropdown menu in each alert will provide you with the option to open a Jira Server ticket.
In the example above, both the Jira Cloud and Jira Server integrations are enabled at the same time. However, only one ticket can be open per alert, so be sure to select the correct ticketing integration.
The same Actions dropdown menu can be used to unlink an open ticket. You can create a new ticket for an alert that is no longer linked to another ticket.
Orca requests ticket status updates from your Jira Server instance. Therefore, when the ticket is resolved in your Jira project, the status change will be reflected in Orca. Ticket status updates are one-directional from Jira to Orca.
The Event Timeline keeps a record of alert status changes in reverse-chronological order. Click the alert title to expand the Quick View modal on the right side of the screen. The same timeline can also be viewed when you investigate an alert.